Invoice Numbering?

[sbcauto]

I HAD A INVOICE PRINTED WITH A ZERO TOTAL & THE INVOICE NUMBER WAS SAME AS WORK ORDER NUMBER-NEVER HAD THAT HAPPPEN BEFORE.
WOULD LIKE TO BE ABLE TO RECALL ZERO INVOICES BECAUSE SOMETIMES WE LIKE TO LEAVE NOTES WHEN THERE IS A NO CHARGE INVOICE. WE ALSO TRACK INSPECTION NUMBERS WHEN VEHICLE IS RETURNED FOR RE-INSPECTION. RE-INSPECTIONS ARE ALMOST ALWAY ZERO COST.

[ricmorin]

Unless something changed in SE, that's the way it works. At the Estimate stage, numbers are created, but overwritten when converted to an RO. The reasoning behind this is that Estimates are considered throw-away. You may create many Estimates but often times the work may not be authorized. There would be many gaps.

RO and Invoice numbers are the same, so you should see no change when going from RO to Invoice. An RO is considered authorized work and would almost always be converted to an Invoice. Fewer gaps result here.

Charged totals have no effect on Invoice numbering. They can be recalled regardless of final price.

[steven kiser]

Having run into the same issue of tracking information that you speak of there are a few ways I handle it. I'll create an order load it with the information I want to save on this customer adjust the invoice through the options tab and either total it out as a cash payment or use my in house charge option. Either way I do the bookkeeping at this level so I can adjust my loss or show it, really doesn't matter to me if I'm off a buck or two as long as I know where it is.