Manager Forum

Most customers give us a cell phone number to contact them, but the system defaults to home phone number in Contact Card.

Is there a way to change that default to Cell Phone number instead of Home Phone number?

Yes, there is a setting where you can set this up as per your request. Please see instructions below:

• * Go to Setup from the Home Ribbon

• * Scroll down the left panel to Smart Labels

• * Double click to open

• * Click on the drop down arrow "Smart Label Type"

• * Select "Contact Phone Number Title"

• * Change your Default from Home to Cell

• * Save

Note: You can also sort the list in order of preference by clicking on it line item and start to drag ( Top Line of entry will turn red) where you want it to appear in the list and save.