Maintenance Schedules

[ias666]

Ever since the change in the systems, the previous maintenance schedules which were easy to find and awesome to use disappeared.

These new ones were never good, but after numerous contacts, I was told that they were in development and would get better. It's been a couple of years now and they are still miserably bad. Why is this so? Why does identifix have this info but not Mitchell? Why would you get rid of a good system and for example the 2006 murano that used to have a complete schedule, now has nothing but a labor time. for what? Theres no usable information there for me.

I am completely befuddled how this made it through quality control process and how any one thought that this lack of information was a good thing.

Prodemand soon followed this path.....

This is the single biggest reason that I won't change my CRM from E auto to Mitchell. How can I trust them when it's never fixed and I can never get an answer?

Are the maintenance schedules ever going to be fixed and returned to an accurate and detailed format like they were before the change over? or should I just give up hope and move on to something else?

Matt
Integrity Automotive Service

[Silky7]

Matt,

Could you be more specific in your example? I used a 2006 Nissan Murano S and compared several maintenance intervals between 5.9 and 6.6, and they are identical. Which interval were you looking at?

[ias666]

of course. I spend all the time cutting and pasting what info I get from the system and it won't submit because of a sql error.

Short version is that it will show me a labor time of 4.8 to 4.9 hours depending on fwd or awd but it doesn't list any details on what is being done for those hours.

No word of trans fluid, coolant, ps fluid, tire rotation....etc. you get the idea.

Just hours. If I go ahead and transfer it to the ro and open the detail line this is what I see.

2006 murano s
30k maint.

Below is a cut and paste of the info from Mitchell my version is 6.5.57


Premium Maintenance is a NISSAN recommended option that is suitable for all driving habits and local conditions. With Premium Maintenance, more maintenance items are regularly checked or replaced than with either Normal or Severe maintenance schedules.
DRIVESHAFT/PROPELLER SHAFT DUST BOOTS - INSPECT

4.8 hours for this? Other cars are even worse and the detail line won't even state this little bit.

Matt

[Silky7]

Ok,

I think I'm getting a cleared picture of what might be going wrong for you. You simply need to make certain you're adding the detail notes. Staying with the Murano S, assuming FWD, Severe Mileage interval. The time is 2.1 hours. On the Details section, click on the +Add next to All Applicable models. Then you Add the FWD's individual notes. The end result will look like this:

Work Requested: MILEAGE - SEVERE MAINTENANCE @ 30000 MILES - FWD

Work Performed:
ENGINE OIL - REPLACE
ENGINE OIL FILTER - REPLACE
AUTOMATIC CVT TRANSAXLE FLUID - INSPECT
AXLE & SUSPENSION PARTS - INSPECT
BALL JOINTS - INSPECT - Front Suspension
BRAKE DISCS/ROTORS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE DRUM OR DISC - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE LINES & CABLES - INSPECT - [Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leaking. Replace any deteriorated or damaged parts.]
BRAKE LININGS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE PADS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
CRUISE CONTROL VACUUM HOSES - INSPECT
EXHAUST SYSTEM - INSPECT - [Visually inspect the exhaust pipes, muffler and hangers for leaks, cracks, deterioration, and damage. Tighten connections or replace parts as necessary.]
FUEL HOSES - INSPECT
FUEL LINE CONNECTIONS - INSPECT - [Tighten connections or replace parts as necessary.]
FUEL TANK VAPOR LINES - INSPECT
STEERING GEAR/RACK - INSPECT
STEERING LINKAGE - INSPECT - Ball Joints
TIRES - ROTATE
DRIVESHAFT/PROPELLER SHAFT DUST BOOTS - INSPECT

-------------


The Premier Notes look like this:

BRAKE DISCS/ROTORS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE DRUM OR DISC - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE LINES & CABLES - INSPECT - [Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leaking. Replace any deteriorated or damaged parts.]
BRAKE LININGS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
BRAKE PADS - INSPECT - [Check for wear, deterioration and fluid leaks. Replace any deteriorated or damaged parts.]
CRUISE CONTROL VACUUM HOSES - INSPECT
EXHAUST SYSTEM - INSPECT - [Visually inspect the exhaust pipes, muffler and hangers for leaks, cracks, deterioration, and damage. Tighten connections or replace parts as necessary.]
FUEL HOSES - INSPECT
FUEL LINE CONNECTIONS - INSPECT - [Tighten connections or replace parts as necessary.]
FUEL TANK VAPOR LINES - INSPECT
HEADLIGHTS - INSPECT - [Adjust if necessary.]
LIGHTS & CONTROLS - INSPECT
STEERING GEAR/RACK - INSPECT
STEERING LINKAGE - INSPECT - Ball Joints
DOOR HINGES & LOCKS - LUBRICATE
TIRES - ROTATE

[ias666]

Found it!

Not as good as it used to be, but I'll take it.

Thanks for your help!

Matt
Integrity Automotive Service

[ias666]

ok, so what am I doing wrong on a 2010 acura tsx? Can't get all the details to show up again.

Matt

[timbre4]

Are you clicking an application ADD button *and* the Details ADD button too? If no on the latter, then the detail lines are not transferred back to SE Order screen labor item.

[ias666]

I went in through the extreme mileage option under the maintenance tab on the left hand side of the screen. Not through the Indicator, Service A, etc

It starts to show more information but it doesn't continue to display it....

Thanks,

Matt

[ricmorin]

Just took a look at this. Transferred the three items on Extreme mileage based work. Got the following.....

acura60k.png (25.09 KiB) Viewed 7912 times

acura90k.png (18.29 KiB) Viewed 7912 times

acura120k.png (24.32 KiB) Viewed 7912 times

Honda's and Acura's don't have much in mileage based maintenance any more. Everything is condition based now. Is there still something missing?

[ias666]

I don't know how to do a print screen so that it shows up here. But what I see, is most of the time not what you are displaying on your answers.

Case in point again. 2006 toyota highlander.

I just did a select all and copied the entire screen.

What I see is not consistent unless I look over and over.

My first time only showed

Replace timing belt.

After I went back and forth multiple times it now displays all of the info. Same thing happened on the TSX.

Now that I have done it about 6 times as I try and figure out what's going on, I get the list below. Which I still Only see when I transfer it to a revision or an RO. I never see it on the maintenance screen.

Another system problem???







Labor
Parts
Maintenance
Fluids

Results for: timing belt

MILEAGENORMAL

SEVERE90,000 Miles




SEVERE: 90,000 Miles







APPLICATION

LABOR




AWD,2.4L Eng
2.6
+ Add


AWD,3.3L Eng
8.1
- Remove


FWD,2.4L Eng
2.0
+ Add


FWD,3.3L Eng
7.5
+ Add


SEVERE DETAILS




All Applicable Models

+ Add





REPLACE: AIR CLEANER/ELEMENT


REPLACE: CABIN AIR FILTER

If equipped. Driving in heavy traffic, on dirt roads or in urban, deset or dusty areas may shorten filter's life. More frequent replacement may be necessary.


REPLACE: ENGINE OIL


REPLACE: ENGINE OIL FILTER


INSPECT: BALL JOINT & DUST COVERS

Check the suspension and steering linkage ball joins for looseness and damage. Check all dust covers for deterioration and damage. Replace any deteriorated or damaged parts.


INSPECT: BRAKE DRUMS & LININGS

Check the brake linings (shoes) and drums for scoring, burning, fluid leakage, broken parts and excessive wear. Replace any deteriorated or damaged parts.


INSPECT: BRAKE HOSES

Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leaking. Replace any deteriorated or damaged parts.


INSPECT: BRAKE LINE PIPES

Visually inspect for proper installation. Check for chafing, cracks, deterioration and signs of leaking. Replace any deteriorated or damaged parts.


INSPECT: BRAKE PADS

Check pads for excessive wear. Replace any deteriorated or damaged parts.


INSPECT: CONDENSER

Inspect for damage, debris, dirt, insects and signs of leakage.


INSPECT: DISC BRAKES

Inspect thickness measurement and disc runout. Replace any deteriorated or damaged parts.


INSPECT: DRIVE BELTS

Inspect for cracks, excessive wear and oiliness. Check the belt tension and adjust if necessary. Replace the belts if they are damaged.


INSPECT: DRIVESHAFT/PROPELLER SHAFT DUST BOOTS

Drive Shaft Boots

Check the drive shaft boots and clamps for cracks, deterioration and damage. Replace any deteriorated or damaged parts and, if necessary, repack the grease.


INSPECT: ENGINE COOLING SYSTEM HOSES & CLAMPS


INSPECT: EXHAUST PIPES & MOUNTS

Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust gas leakage. Tighten connections or replace parts as necessary.


INSPECT: FUEL LINES & CONNECTIONS

Visually inspect for corrosion, damage, cracks and loose or leaking connections. Tighten connections or replace parts as necessary.


INSPECT: FUEL TANK BAND

Visually inspect for corrosion, damage, cracks and loose or leaking connections. Tighten connections or replace parts as necessary.


INSPECT: FUEL TANK CAP GASKET

Visually inspect for cracks, deterioration and damage and replace if necessary.


INSPECT: FUEL TANK VAPOR VENT HOSES


INSPECT: RADIATOR

Inspect for damage, debris, dirt, insects and signs of leakage.


INSPECT: STEERING GEAR/RACK

Check for damage/leaks.


INSPECT: STEERING LINKAGE & BOOTS

With the vehicle stopped, check for excessive freeplay in the steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts.


TIGHTEN: CHASSIS' BODY NUTS & BOLTS

Perform this service only if you drive primarily on desert or on dirt roads or while towing. Re-tighten the seat-mounting bolts and front/rear suspension member retaining bolts to specified torque.


RESET: ENGINE OIL REPLACEMENT REMINDER LIGHT

Reset the oil replacement reminder ("MAINT REQD") light after replacing engine oil, if vehicle is equipped with this light.


ROTATE: TIRES

Check tire tread depth and for uneven or excessive wear.




AWD

- Remove





REPLACE: DIFFERENTIAL FLUID

Rear

On vehicles used for towing. Including Limited-Slip.


REPLACE: TRANSFER CASE FLUID

On vehicles used for towing.




V6,3.3L Eng

- Remove





REPLACE: TIMING BELT

[ias666]

I called software support and showed them what's going on.

My system is not displaying the info on either computer is the problem.

They are troubleshooting it to figure out why. I'll let you know what they find/do when they are done.

Thanks,

Matt

[timbre4]

Since you can read the Maintenance details once transferred to Manager, you are clicking the second Add button to bring those details over.

If the complaint is that you can't read the Extreme details while still in Maintenance, that may be because you're not clicking on a heading to reveal them? Take a look at this:

When you first open the Maintenance interval - no itemized list:

maint1.png (17.98 KiB) Viewed 7871 times

Then when you click on a heading (All Applicable Models), then you can see the itemized list. Is that not what you are asking about?

maint2.png (40.25 KiB) Viewed 7871 times

[Jeff @ Able Auto]

Works that way for me.

[ias666]

my problem is that they show inconsistent results for the same car when looked at.

The first viewing will show very little info regardless of what I do.

The second time doing the exact same steps will typically show more.

Somewhere between the fourth and sixth time doing the entry, I will get all the info. Had tech support watch and record what was going on. They have no idea why it's doing that. Been escalated up to a Tier 2 tech after being on the phone with them for 1hr 50min and no resolution.

Thanks for all your help.

Matt