Search found 960 matches

by Silky7
Thu Jun 19, 2025 11:55 am
Forum: Scheduler
Topic: When was an appointment scheduled?
Replies: 3
Views: 34

Re: When was an appointment scheduled?

Ah, gotcha. Might be worth the extra couple of seconds to add to the Shop Comments if you're not using that for anything else. Then you could sort Appointments on that. For this quick example I just put in the date added:
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by Silky7
Thu Jun 19, 2025 10:31 am
Forum: Scheduler
Topic: When was an appointment scheduled?
Replies: 3
Views: 34

Re: When was an appointment scheduled?

Hey Larry,

We don't have an explicit value tracked for appointment creation date/time. Is the concern that someone is overbooking a given time frame?
by Silky7
Fri Jun 06, 2025 6:59 am
Forum: Reports + Printing
Topic: Tire size on invoice
Replies: 1
Views: 53

Re: Tire size on invoice

If you are using the Job View template, this was corrected in 9.2.0:
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If you haven't seen that update yet, you can get it by going to Help > Check for Updates.
by Silky7
Wed May 28, 2025 12:28 pm
Forum: Nexpart
Topic: Nexpart Tires
Replies: 10
Views: 342

Re: Nexpart Tires

Thanks. I've notified WHI and referenced this thread for them.
by Silky7
Wed May 28, 2025 9:50 am
Forum: Nexpart
Topic: Nexpart Tires
Replies: 10
Views: 342

Re: Nexpart Tires

Thanks for the additional information on this one. We're making progress I think. A followup question on this if you or the SA that placed the order recall - were those brake pads and tires ordered in the same transaction? I see from the time stamps there were at least very close, but there might be...
by Silky7
Tue May 27, 2025 7:57 am
Forum: Reports + Printing
Topic: Inventory List
Replies: 1
Views: 76

Re: Inventory List

Probably the easiest way to get at this particular data would be to export the Detailed Inventory report to Excel, so you could sort on Category.
by Silky7
Fri May 23, 2025 8:44 am
Forum: Nexpart
Topic: Nexpart Tires
Replies: 10
Views: 342

Re: Nexpart Tires

Hello, The tire designation is definitely something they have to set on their end. The lack of a PO and coloring is curious though. Tire or not, the PO creation and coloring process should not change in Manager. Could you provide a little more info on this? Is this through Nexpart Enhanced, or Nexpa...
by Silky7
Thu May 22, 2025 7:36 am
Forum: Scheduler
Topic: Service advisor for appointments
Replies: 2
Views: 89

Re: Service advisor for appointments

Hey Larry,

Starting simple on this one - do those users have a default Service Advisor set under the Setup > Default Settings?
by Silky7
Mon May 19, 2025 10:32 am
Forum: SE News
Topic: Your Feedback is Important to Us
Replies: 3
Views: 7509

Re: Your Feedback is Important to Us

Hey Mike, There is a native warning dialog to prevent accidental closing. However, it comes with the option to never show it again, so that's likely been checked at some point. The good news: Tech Support can reset this option for you. Give them a ring when you have a bit of time and you'll get that...
by Silky7
Fri May 16, 2025 11:48 am
Forum: Technical Issues
Topic: Customer display when searching
Replies: 2
Views: 148

Re: Customer display when searching

Hi Larry,

We have replicated this one and are working to square it away. We'll get it back to normal with the next update. (Not anything you can correct permanently at the moment).
by Silky7
Tue May 13, 2025 7:55 am
Forum: ProSpect
Topic: Prospect App Updates?
Replies: 7
Views: 6814

Re: Prospect App Updates?

We may very well be looking for additional testers in the near future, so I appreciate you volunteers. :)
by Silky7
Tue May 13, 2025 7:45 am
Forum: Time Manager
Topic: Tracking tech down time.
Replies: 1
Views: 167

Re: Tracking tech down time.

Hi Dan, I'm glad some of the recent feature additions are working out for you! With that said, your observation on the time clock is spot-on. It's a simple time tracker for on-the-job repair work. The hope was the shift clock would cover the differential for hourly employees, but I can certain see y...
by Silky7
Fri Apr 11, 2025 2:06 pm
Forum: Reports + Printing
Topic: Accounts Receivable A/R Report
Replies: 2
Views: 186

Re: Accounts Receivable A/R Report

Hello and Welcome to the forum!

Accounts Receivable is indeed a live figure in our application. You are not missing anything. :)
by Silky7
Thu Apr 10, 2025 7:20 am
Forum: Reports + Printing
Topic: New Job View Invoice & Estimate Question(s)?
Replies: 4
Views: 2926

Re: New Job View Invoice & Estimate Question(s)?

I can see the logic in this request. We just finalized our 9.2 version changes, but will keep this one in mind for the future.
by Silky7
Wed Mar 19, 2025 10:29 am
Forum: ProSpect
Topic: Prospect App Updates?
Replies: 7
Views: 6814

Re: Prospect App Updates?

Definitely not the time to give up hope. :) We have absolutely been focused on the core Manager product offering for the last few years, as it often comes down to a choice of either/or. With that said, we acknowledge ProSpect has been languishing somewhat due to a lack of changes. As such, we decide...
by Silky7
Fri Mar 14, 2025 7:03 am
Forum: Technical Issues
Topic: FORUM LINK NOT WORKING (Fixed)
Replies: 4
Views: 7271

Re: FORUM LINK NOT WORKING

Thanks again for reporting!

We recently migrated our entire Marketing site, and this re-direct appears to have been lost in process. I've notified them and expect it should get cleaned up by sometime next week.

*Update* This has been restored.
by Silky7
Wed Mar 12, 2025 11:40 am
Forum: Technical Issues
Topic: VIN won't Decode
Replies: 1
Views: 4007

Re: VIN won't Decode

Thanks for reporting, we'll look into why this one is missing.

*Update* As seems to always be the catch - this one was built for the Canadian market, which is the reason it's not decoding.
by Silky7
Thu Feb 27, 2025 8:20 am
Forum: Database + Settings
Topic: Bulk Inventory Import
Replies: 1
Views: 3267

Re: Bulk Inventory Import

Hello,

There is no bulk import utility for inventory. Though we used to have such a thing many years ago, we have seen usage of inventory decline over the years with the increase of just-in-time parts and of pass-through usage. Therefore we have no plans at this time to create another utility.
by Silky7
Tue Feb 18, 2025 2:23 pm
Forum: SE News
Topic: Prospect M1-SK App
Replies: 3
Views: 3857

Re: Prospect M1-SK App

ProSpect should be available in the Play store again now.
by Silky7
Tue Feb 18, 2025 9:54 am
Forum: SE News
Topic: Prospect M1-SK App
Replies: 3
Views: 3857

Re: Prospect M1-SK App

Hi Rachel,

We are in the process of updating our account with Google, and it is taking some time... :roll:

We think ProSpect will return to the Android Play store this week, but if not - please reach out to support. They can direct you on a manual installation.

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